Privacy Policy
Australian Study Options [ASO] is committed to provide you with services that are characterised by both professionalism and integrity, and this policy outlines our ongoing obligations to you in respect to how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or written material that identifies an individual. Examples of Personal Information we collect may include: name, email, phone number, educational background, future educational plans, etc.
The main way we collect Personal Information about you is when you entrust it to us either through the Contact Us form, by phone when we talk to you, or as we prepare and submit your credentials to Australian educational institutions.
We collect your Personal Information for the primary purpose of enabling us to help you apply and enrol to an Australian education provider of your choice.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained, and
- With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
We shall never share or pass on information about you with or to anyone without your permission unless:
- it is necessary to provide you with the service that you have requested
- it is required or authorised by law
- it will prevent or lessen a serious and imminent threat to somebody’s health.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Australian Study Options [ASO] will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
Any updates on this Policy will be immediately published on our website.
Privacy Policy Complaints and Enquiries
If you have any Privacy query or concern please drop us a message here.